Imperfections - What Can I expect? 

Every single pot is crafted by hand with love and care. Unlike your typical mass-produced pots from a big-box store, our pots are unique and full of character. So, if you're on the hunt for a flawless, factory-perfect pot, you're in the wrong place!

Let's talk about the delightful quirks you can expect from your very own Pot Head. Each pot may feature its own tiny air bubbles, a teeny, little crack, or a charmingly bumpy texture. Plus, all our paints and hand-mixed, and colours may vary slightly from what you see on our site.

When it comes to creating Al's Pot Heads, I truly believe that imperfection is beauty, and I take pride in the unique, one-of-a-kind nature of each one. No two pots are alike, which means your pot is entirely personal and special to you - the only one of its kind in the world!

I stand behind the quality of every single Pot Head we create, and promise I’d never send out a pot that I wouldn't be smitten with. So, rest assured that your Pot Head will be the perfect addition to your home, imperfections, and all.


Shipping - Where do you ship and how long does it take to ship after placing an order? 

We have been shipping Pot Heads all over the United States and Canada for 2 years now. Recently we have expanded shipping to the United Kingdom, Europe, and India. Bare with us, as this is our first time shipping internationally and we will do our best to make sure your pot head gets to you safely! 

After you place your order, your pot head will be shipped out within 2 weeks. Some Pot Heads are posted as soon as their paint jobs are completed and therefore will need a few days to allow the sealer to cure before they are carefully stuffed in a box and shipped off.


How do I care for my Pot Head?

To keep your Pot Head living a long and healthy life, there are a few rules you should follow. Number one, use a plastic nursery pot to place plants in your Pot Head. Secondly, Keep your pot head indoors year-round. If you want to clean it, use a damp cloth, and wipe it gently. Most importantly, handle with care. Your Pot Head is breakable!


What are Pot Heads made of?

Up until recently, Al's Pot Heads have all been hand molded one by one, with air drying clay, painted, and then sealed with a water-resistant sealer. This process could take up to about 6-12 hours for only one pot. After 2 years of making Pot Heads this way, I have decided it's time to move forward, evolve my process, and speed things up! 

I have been experimenting with silicone mold making and using various materials over the last 6 months, and I am thrilled to have relaunched the new and improved Pot Heads – now made with cement. This exciting change means that I can produce even more Pot Heads without sacrificing any of the unique charm and personality that makes them so special.


Can I exchange or refund my Pot Head?

Al's Pot Heads does not offer refunds on any items. Please ensure you have selected the correct items before making your purchase. Lots of love time and energy is put into making each Pot Head because they are hand-made and each one is unique. Photos of all the Pot Heads angle are uploaded to the website so that you can be confident about your purchase and in the quality of your new little friend.


What if my Pot Head arrives broken?

We'd be heart-broken if your pothead were to arrive cracked. Please direct message (@alspotheads) us on instagram, or email us (alspotheads@gmail.com) immediately with photographic evidence. We will review your case and guide you through our repair request process. Please note that we cannot consider or accept any requests without proper photographic proof and we are not responsible for any damage once the Pot Head has been shipped. Certain shipping methods also provide coverage for issues like this. However, we want to ensure that you are happy with your shopping experience and will do what we can to repair the issue.


How can I contact Shopify customer support?

 For any issues with transactions on Shopify, you can reach out to Shopify's customer support directly. Their Help Center provides numerous resources to assist you. Please note, Al's Potheads is not liable for any issues arising from Shopify's services.


If your question hasn't been covered in this FAQ, please feel free to reach out to us directly VIA Instagram DM’s (@alspotheads) or email us at alspotheads@gmail.com